Website Terms & Conditions
Once the Client has signed an Authority to Proceed, they are bound by the terms and conditions below. If a Client accepts a quote, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
Charges for services to be provided by Deearo Marketing are defined in the project quotation that the Client receives via e-mail and/or in writing. Quotations are valid for a period of 60 days. Deearo Marketing reserves the right to alter or decline to provide a quotation after expiry of the 60 days. Renewal costs, as quoted on the initial proposal or Authority to Proceed, are subject to change.
Invoices will be provided by Deearo Marketing once the Authority to Proceed has been signed, and before the website is live. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due within 14 days unless stated otherwise. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of twenty percent (20%) or £30 per month of the total amount due, whichever is greater.
4. Turnaround Time and Content Control
Deearo Marketing will install and design the Client’s website by the date specified in the initial proposal, or at date agreed with Client upon Deearo Marketing receiving initial payment, unless a delay is specifically requested by the Client and agreed by Deearo Marketing.
In return, the Client agrees to delegate a single individual as a primary contact to aid Deearo Marketing with progressing the commission in a satisfactory and expedient manner. During the project, Deearo Marketing will require the Client to provide website content; text, images, movies and sound files etc. to populate the website. The majority of website delays are due to the Client, so we ask that you are attentive to our communications.
5. Managed Contracts
Deearo Marketing’s Managed Website Contracts include periodical updates to content, such as blog posting or team changes. This is subject to a fair usage clause. Deearo Marketing reserve the right to refuse to update websites if such requests exceed 2 hours of development time per site per month.
All Deearo Marketing services may be used for lawful purposes only. You agree to indemnify and hold Deearo Marketing harmless from any claims resulting from your use of our service that damages you or any other party.
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Deearo Marketing the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Deearo Marketing permission and rights for use of the same and agrees to indemnify and hold harmless Deearo Marketing from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Deearo Marketing that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
8. Design Credit
A link to Deearo Marketing will appear in small type at the bottom of the Client’s website. If a client requests that the design credit be removed, a nominal fee of 20% of the total development charges will be applied. The Client also agrees that the website developed for the Client may be presented in Deearo Marketing’s portfolio.
9. Domain Names
Deearo Marketing can purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of Deearo Marketing. The loss, cancellation or otherwise of the domain brought about by non or late payment by the client is not the responsibility of Deearo Marketing. The Client should keep a record of the due dates for payment to ensure that payment is received in good time. If the Client choses to leave Deearo Marketing, provided they have paid their invoices, the domain will be transferred back to them free of charge (though the client will be liable for any cost of transfer presented by the domain provider).
10. Eco Friendly Hosting
At Deearo Marketing, we build our websites on eco-friendly servers. Green web hosting means that the hosting provider is committed to contribute towards the health of the environment and proactively takes eco-friendly actions that involve either carbon offsetting or renewable energy usage in order to reduce or mitigate the environmental impact of their servers’ energy consumption.
11. Support and Maintenance
If the Client is on a Managed Contract or hosted on Deearo Marketing servers, maintenance, including software and plug-in updates will be completed free of charge. For urgent site issues, security or site errors, we endeavour to address your support request within 4 working hours. For site changes, updates or small fixes, Deearo Marketing operates a 48-hour support turn around.
Termination of annual contracts must be requested by the Client in a written notice or email and will be effective on receipt of such notice. Telephone requests for termination of services will not be honoured until and unless confirmed in writing or email. The Client will be invoiced for the remaining contracted period but will not face any additional termination charges. If the Client is on a Managed Contract, the Client may request their website database files free of charge, but these will not be supported by Deearo Marketing in any way.