Retainer Terms & Conditions
Once the Client has signed an Authority to Proceed, they are bound by the terms and conditions below. If a Client accepts a quote, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
Charges for services to be provided by Deearo Marketing are defined in the project quotation that the Client receives via e-mail and/or in writing. Quotations are valid for a period of 60 days. Deearo Marketing reserves the right to alter or decline to provide a quotation after expiry of the 60 days. Renewal costs, as quoted on the initial proposal or Authority to Proceed, are subject to change.
Invoices will be provided by Deearo Marketing once the Authority to Proceed has been signed. Invoices are due within 7 days unless stated otherwise. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of twenty percent (20%) or £30 per month of the total amount due, whichever is greater.
4 Turnaround Time and Content Control
Deearo Marketing will provide unlimited design services for the Client’s main brand, on a rolling basis. This is subject to a fair usage clause, Deearo Marketing reserve the right to refuse to update websites if such requests regularly exceed 10 hours of design time per month. For new briefs, Deearo Marketing operates a 5-day request turn around. For changes, updates or small fixes, Deearo Marketing will endeavour to update within 48 hours.
In return, the Client agrees to delegate a single individual as a primary contact to aid Deearo Marketing with progressing the commission in a satisfactory and expedient manner.
All Deearo Marketing services may be used for lawful purposes only. You agree to indemnify and hold Deearo Marketing harmless from any claims resulting from your use of our service that damages you or any other party.
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Deearo Marketing the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Deearo Marketing permission and rights for use of the same and agrees to indemnify and hold harmless Deearo Marketing from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for design and/or placement shall be regarded as a guarantee by the Client to Deearo Marketing that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
7 Design Credit
The Client agrees that the design work developed for the Client may be presented in Deearo Marketing’s portfolio.
Termination of contracts must be requested with 30 days notice by the Client in a written notice or email and will be effective on receipt of such notice. Telephone requests for termination of services will not be honoured until and unless confirmed in writing or email. The Client will be invoiced for the remaining contracted period but will not face any additional termination charges. The Client may request their editable files free of charge, but these will not be supported by Deearo Marketing in any way.